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Frequently Asked Questions

  • Do I need an appointmen to come shop?
    Appointments are required for the following services: - to shop (try on) wedding gowns - to shop (try on) grad/prom dresses - if 2+ people are getting measurements at the same time - if 2+ people are shopping/renting a suit/tux at the same time This is to ensure that a consultant is available to assist you and provide the best service possible. To browse our collection, or to shop for men's wear, children's wear, or other event wear, an appointment is not mandatory. However, we do strongly encourage appointments to ensure a consultant is available to assist you. Customers with appointments do receive priority over walk-ins.
  • Do you sell off-rack?
    Yes, the majority of our stock is available off the rack (with some exceptions).
  • Do you rent dresses?
    No, we do not rent any of our dresses. Dresses are sold off the rack, or are special ordered for customers.
  • Do you carry plus sizes?
    Yes. Humans come in all shapes and sizes, and our inventory reflects that. Our samples range in size from 0-30, and many designs can be ordered in a variety of sizes. Please note that size availability does vary by designer and specific styles.
  • What is your return/exchange policy?
    Due to the abuse of our return policy in the past we have had to make all sales final. No returns/refunds or exchanges are accepted.
  • How many people may I bring to the appointment?
    Due to the limited space, we are asking customers to limit their entourage to a maximum of 4 people. If you wish to bring more people, please contact the store so they are aware, and they can try to make necessary space and other preparations.
  • What should I wear to the appointment?
    We recommend customers wear nude or light coloured undergarments, and a strapless bra if you have one, so they do not show/distract from the dress. Women are welcomed to remove their bras when trying on dresses, however, underwear is mandatory when trying on dresses for hygenic reasons. Customers may wear make-up when trying on dresses, we just ask they don't wear anything that will easily rub off and soil the sample dresses.
  • When should I order my wedding gown?
    Wedding gowns usually take 6-8 months to arrive after being ordered. Alterations also take time, especially during the busy wedding season (April-October) when seamstresses are working with multiple brides at a time. To ensure dresses arrive in time, and there is enough time for alteration (so neither the bride nor the seamstress feels stressed and rushed) we recommend ordering your dress 12-9 months before your wedding. If your wedding closer than 6 month, ordering a dress is not impossible. Some designers do have a small selection of stock on hand, or offer rush delivery (for a fee), so dresses can arrive in a shorter time period. Buying a sample off-rack, is also another option.
  • What is the down payment required to place an order?
    Wedding gowns will not be ordered until a minimum of 60% of the amount owing is paid. All other items require payment in full to be ordered. Please see our FAQ on payment plans for information on making incremental payments.
  • Do you offer payment plans?
    Yes, we do. An initial payment, and a monthly payment agreement, will be created and signed by both the customer and sales representative. Please note, even with a payment plan, 60% of the total balance must be received before an order is placed. The initial payment, and monthly amount, will be considered when preparing the payment plan agreement to ensure adequate time for ordering items.
  • Do formal dresses fit like street dresses?
    Formal wear sizes always run small, and varies between designers. For example, a person who normally wears a size 10 in their every day clothes may wear a size 12 in one designer, and a 14 in another designer. When determining the size of your dress, a sales rep will take your measurements, and use a size chart from the specific designer you are ordering to determine what size dress would fit you best. Please remeber, you are NOT a number! The number on the tag does not reflect your beauty or worth. No one besides you and the sale rep needs to know what size your dress is, and if the number bothers you, cut the tag out. Trying to fit into a smaller size will not make you look, or feel, better. A proper fitting dress will let you look your best, no matter. the size on the tag.
  • Are gowns made to my measurments?
    No, gowns are not made to your individual measurements. The sales consultant will take your measurements inorder to determine which size will fit you best, based on the specific designer's size chart. Your dress is ordered in the closest fitting size, and then you have any necessary alterations done to make it fit perfectly.
  • Do you accept consignment dresses?
    Yes we do! Customers wishing to sell their dresses on consignment are welcomed. Dresses must be in-style and professionally clean if worn (proof of cleaning required if original tags are not attached to the dress). A sale price is determined and agreed upon by the consignee and sales consultant, and a consignment agreement is signed. The sale is split 50/50 between the consignee and Forever Timeless.
  • Do you offer alteration services, and are alteration costs included in the price?
    Alterations are available, by appointment only, with our seamstress Autumn (owner of Autumn Skye Alterations & Custom Design). Autumn is a university graduate majoring in fashion design, and specializes in all types of wedding and formal wear. To book an appointment with Autumn, please contact the store by phone. Alteration costs are not included in the purchase price of any items. All alteration pricing is determined by the seamstress, and is based on various factors such as fabric, embellishments, layers, etc. Customers may book a consultation with Autumn to receive an estimate of total alteration costs.
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