1. Do I need to have an appointment to come shop?

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Appointments are required for the following services:

- to shop (try on) wedding gowns

- to shop (try on) grad/prom dresses

- if 2+ people are getting measurements at the same time

- if 2+ people are shopping/renting a suit/tux at the same time This is to ensure that a consultant is available to assist you and provide the best service possible.

 

To browse our collection, or to shop for men's wear, children's wear, or other event wear, an appointment is not mandatory. However, we do strongly encourage appointments to ensure a consultant is available to assist you. Customers with appointments do receive priority over walk-ins.

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2. Why is there a $50 fee for bridal appointments?

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Due to customers abusing our services to try on styles/sizing in order to make their purchase online or elsewhere, we have had to implement an appointment fee for bridal appointments.

Please note this fee is deducted from your wedding gown purchase if the purchase is made within 30 days of your original appointment date.

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3. Do you sell off the rack?

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Yes, the majority of our stock is available off the rack (with some exceptions).

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4.  Do you rent dresses?

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No, we do not rent any of our dresses.

Dresses are sold off the rack, or are special ordered for customers.

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5. Do you carry plus/extended sizes?

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Yes. Humans come in all shapes and sizes, and our inventory reflects that.

Our women's dresses range in size from 0-30, and many designs can be ordered in a variety of sizes.
Our menswear range from Small-7X.

*Please note that size availability does vary by designer and specific styles.

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6. What is your return/exchange policy?

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No refunds or exchanges are accepted.
If there is a defect or error with the item you purchased, please contact the store directly.

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7. How many people may I bring to my appointment?

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We ask customers to limit their entourage to a maximum of 4 people.
If you wish to bring more people, please contact the store directly so details can be discussed. 

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8. What should I wear to the appointment?

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All customers are required to have underwear on when trying on any clothing items for hygienic reasons. 

We recommend customers wear nude or light coloured undergarments, and a strapless bra if you have one, so they do not show/distract from the dress.
Women are welcomed to remove their bras when trying on dresses.

Customers may wear make-up when trying on items, we just ask they don't wear anything that will easily rub off and soil the samples.

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9.  When should I start shopping for my wedding dress?

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We recommend ordering your wedding dress 9-12 months prior to your wedding.  

Most designers require 6-8 months ordering time, and time is needed for any alterations you wish to have done. 

If you don't have that much time prior to your wedding, rush orders may be available for an additional fee (availability and pricing varies by designer), as well as purchasing off the rack. 

Please let the store know if you are working with a shorter time period when booking your appointment. 
 

​10.  What is the down payment needed to place an order?

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Wedding gowns will not be ordered until a minimum of 60% of the total amount owing, after tax, is received.

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All other items require payment in full to be ordered. Please see our FAQ on payment plans for information on making incremental payments.

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11. Do you offer payment plans?

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Yes, we do.
An initial payment, and a monthly payment agreement, will be created and signed by both the customer and sales representative.

Please note, even with a payment plan, 60% of the total amount owed must be received before a wedding dress will be ordered.

The proximity to the event date will be considered when creating the payment plan to ensure adequate time for ordering.

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12.  Do formal dresses fit like street dresses?

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Formal wear sizes always run small, and varies between designers. For example, a person who normally wears a size 12 in their every day clothes may wear a size 14 in one designer, and a 16 in another designer.

When determining the size of your dress, a sales rep will take your measurements, and use a size chart from the specific designer to help you determine which size to order.

Please remember, you are NOT a number! The number on the tag does not reflect your beauty or worth. No one besides you and the sale rep needs to know what size your dress is, and if the number bothers you, cut the tag out.

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Trying to fit into a smaller size will not make you look, or feel, better. A proper fitting dress will let you look your best, no matter the size on the tag reads.

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13. Are gowns made to my measurements?

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No, gowns are not made to your individual measurements.
 

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The sales consultant will take your measurements to determine which size will fit you best, based on the specific designer's size chart.

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Your dress is ordered in the closest fitting size, and then you have any necessary alterations done to make it fit perfectly.

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14.  Do you accept consignment dresses?

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Yes we do!

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Customers wishing to sell their dresses on consignment are welcomed to contact the store to set up a time to bring in their dress for consignment consideration. 

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Dresses must be in currently style, and clean if worn (proof of professional cleaning required if original tags are not attached to the dress).

If the dress is accepted for consignment, a sale price is determined and agreed upon by the consignee and Forever Timeless, and a consignment agreement will be signed.

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Forever Timeless' consignment fee is 50% of the final sale price. 

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15. Do you offer alteration services, and are alterations included in the sale price?

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We do have a seamstress in-store. 

Please contact the store to book an appointment with her, or if you have any questions. 

Alteration costs are not included in the purchase price of any items.